This article is kept for informational and career guidance purposes only.
To apply for current Cognizant vacancies, please visit the official Cognizant Careers portal.
Cognizant is hiring fresh graduates for Service Desk Engineer and IT Infrastructure Support Associate roles across India campuses. Selected candidates will manage enterprise IT service desks, process ticketing queues, resolve technical incidents, and support global IT infrastructure operations.
This opportunity is suitable for freshers holding B.Sc, BCA, B.E, B.Tech, or diploma qualifications who have good communication skills and foundational knowledge in computer hardware, networking, and ITIL framework.
Silpa Careers Editorial Rating
Evaluation 01
Hiring Difficulty
Moderate
Evaluation 02
Career Growth
High
Evaluation 03
Learning Opportunity
Very Good
Evaluation 04
Freshers Friendly
Excellent
Evaluation 05
Work-Life Balance
Good
Job Overview
Company
Cognizant Technology Solutions
Role
Service Desk Engineer / Infra Support
Job Type
Full Time
Support Type
IT Service Desk & Technical Support
Location
Chennai, Hyderabad, Bengaluru, Pune, Kolkata
Work Mode
Work From Office / Rotational Shifts
Experience
Freshers (0 – 2 Years)
Qualification
B.Sc, BCA, B.E, B.Tech, Diploma
Shift Allowance
Night Shift & On-Call Allowances Provided
Estimated Salary: ₹2.5 – ₹4.0 LPA
Estimated based on Cognizant entry-level IT support compensation bands in India. Night shift allowances additional.
About Company
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Its IT Infrastructure Services team manages mission-critical enterprise environments for Fortune 500 clients worldwide.
For freshers, joining Cognizant’s Service Desk team offers structured training in ITIL processes, ServiceNow ticketing tools, Active Directory administration, and remote system troubleshooting. Read more fresher job updates on Silpa Careers.
Pro Tip: Focus your interview prep on basic networking (DNS, DHCP, IP config), Windows troubleshooting, Active Directory user management, and clear spoken English.
Responsibilities
Log, categorize, prioritize, and resolve L1 technical support tickets from enterprise users
Perform password resets, user unlock requests, and access provisioning in Active Directory
Troubleshoot Windows OS, Office 365, VPN connectivity, and software installation issues remotely
Escalate unresolved P1/P2 incidents to L2/L3 specialized infrastructure teams within SLA deadlines
Maintain accurate incident documentation, worknotes, and resolution steps in ServiceNow
Eligibility Criteria
Qualification
B.Sc / BCA / B.E / B.Tech / Diploma (CS, IT, ECE, EEE or related branches)
Experience Level
Freshers and candidates with 0-2 years of IT support experience can apply
Communication & Shift Flexibility
Fluent English communication and willingness to work in 24/7 rotational shifts
Required Technical Skills
Skill 01
Hardware & OS Fundamentals
Windows 10/11 installation, hardware diagnostics, and driver troubleshooting.
Skill 02
Networking Basics
Understanding IP addressing, ping, traceroute, DNS, DHCP, and VPN setup.
Skill 03
ITIL & Service Desk Tools
Ticketing lifecycle awareness (Incident, Request, Change) using ServiceNow or Remedy.
Skill 04
Active Directory & O365
User account creation, group policy basics, Outlook profile setup, and M365 admin.
Selection Process
Round 1: Online Aptitude & Technical Test — MCQs covering English grammar, reasoning, basic networking, and OS concepts.
Round 2: Technical Interview — Evaluation of hardware troubleshooting, networking commands, and scenario-based ticket resolution.
Round 3: HR & Communication Screening — Verification of shift flexibility, location preference, and communication clarity.
How to Find Current Cognizant Openings
Visit the official Cognizant Careers portal (careers.cognizant.com)
Search for openings by location (Chennai, Hyderabad, Bengaluru, Pune)
Filter by experience level (Student / Fresher / Entry Level)
Create job alerts for new IT support and off-campus drives
Apply exclusively through official Cognizant portals or Superset
Frequently Asked Questions
Yes. The role is open for 0-2 years of experience, including fresh graduates from B.Sc, BCA, B.E, and B.Tech streams.
Service Desk roles operate 24/7 to support global clients. Shift rotations include day, afternoon, and night shifts with applicable shift allowances.
Cognizant’s Service Desk opening provides an excellent entry point into IT Infrastructure Services (IMS). It builds a strong foundation in ITIL processes, enterprise ticketing tools, and remote system management.
Career Outlook: After 1-2 years in Service Desk, candidates can transition internally into L2 System Administration, Cloud Infrastructure, Cyber Security, or Network Engineering roles.
Cognizant Service Desk Engineer Hiring 2026 | PAN India
